Sunday, February 21, 2010

Globe Leche!

we can help you!

Hello bk!

Welcome to Globe Chat Assist. Your chat session will begin shortly. Feel free to begin typing your question.
You are now chatting with Jacque
Jacque: hi bk how may i help you today?
bk: we've been trying to load our prepaid sims here in cavite for around 3 days now to no avail what gives?
Jacque: my apology ma'am
Jacque: but before we proceed may i have your handy phone no.?
bk: ***********
Jacque: thank you for the information
bk: all the autoload retailers decline to load our accounts saying something is wrong with loading system.
Jacque: We are aware of the situation and steps are now being taken to restore the service the soonest possible time. Meantime, other reloading channels like G-cash to load, call card and share a load are available. Thank you for understanding.
bk: i just hope that globe has a good reason for keeping this news blackout on their customers
bk: is there a time period? i mean how many days do we have to wait till globe resolves the issue?
Jacque: the soonest possible time ma'am
bk: can we load our accounts through our debit cards? say bdo?
Jacque: yes ma'am
bk: through atm machines?
Jacque: yes ma'am
bk: okay then. hope globe resolves this asap, its not nice especially when one needs it especially in emergencies. thanks
Jacque: ok ma'am is there anything else that i can help you with?
bk: none. thanks jacque.
Jacque: Thank you for using Globe's Chat Assist. I'm pleased to serve you anytime!

Note: This Conversation is recorded and
logged in transcript form.

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