Globe Leche!

Hello bk!

Welcome to Globe Chat Assist. Your chat session will begin shortly. Feel free to begin typing your question.

You are now chatting with Jacque

Jacque: hi bk how may i help you today?

bk: we've been trying to load our prepaid sims here in cavite for around 3 days now to no avail what gives?

Jacque: my apology ma'am

Jacque: but before we proceed may i have your handy phone no.?

bk: ***********

Jacque: thank you for the information

bk: all the autoload retailers decline to load our accounts saying something is wrong with loading system.

bk:

Jacque: We are aware of the situation and steps are now being taken to restore the service the soonest possible time. Meantime, other reloading channels like G-cash to load, call card and share a load are available. Thank you for understanding.

bk: i just hope that globe has a good reason for keeping this news blackout on their customers

bk: is there a time period? i mean how many days do we have to wait till globe resolves the issue?

bk:

Jacque: the soonest possible time ma'am

bk: can we load our accounts through our debit cards? say bdo?

Jacque: yes ma'am

bk: through atm machines?

Jacque: yes ma'am

bk: okay then. hope globe resolves this asap, its not nice especially when one needs it especially in emergencies. thanks

Jacque: ok ma'am is there anything else that i can help you with?

bk: none. thanks jacque.

Jacque: Thank you for using Globe's Chat Assist. I'm pleased to serve you anytime!

Note: This Conversation is recorded and
logged in transcript form.